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FREQUENTLY ASKED QUESTIONS

  • How do you protect customer privacy?
    We take customer privacy seriously and are committed to safeguarding your information. We have measures in place to protect the confidentiality of customer data.
  • What happens if there's a dispute regarding payment?
    Any dishonest or falsely disputed charges will result in restrictions on shopping with Silk In Lush. The situation will be addressed accordingly.
  • What shipping carrier do you use for deliveries?
    We use USPS (United States Postal Service) for shipping our products.
  • How long does it take for orders to be processed and shipped?
    Orders are typically shipped within the same business day (except pre-order hair) once processing is complete within the Silk In Lush Facility, excluding weekends and holidays.
  • When will I receive my tracking number?
    Your tracking number will be sent to the email address you provided during checkout once your order has completed processing and has been handed over to the courier.
  • Is a signature required upon delivery?
    Yes, all orders require a signature upon delivery to ensure secure receipt of your items.
  • Can I get a refund for my order?
    Unfortunately, we do not offer refunds for any orders due to health regulations.
  • What should I do if I receive incorrect or defective merchandise?
    If you believe you have received incorrect or defective items, please contact us immediately. We will respond within 24 hours and assist you with the issue.
  • Can I exchange a product for a different one?
    We do not offer exchanges for our products.
  • Am I able to make changes to my order after it's been placed?
    Unfortunately, we do not allow changes or modifications to orders once they have been placed. This is due to our verification process and to prevent shipping delays.
  • Will I receive a refund or replacement for lost or stolen merchandise?
    Unfortunately, we are not able to provide refunds or duplicate orders for merchandise that has been lost or stolen after it's been handed over to the courier.
  • What should I do if my order is lost or stolen after it's been shipped?
    If your order is lost or stolen after it has been handed over to the courier, please contact USPS for assistance in resolving the issue.
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